Job Description/Job Responsibilities:
- Achieve contributed value targets set for the branch
- Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales
- targets while controlling delinquencies and frauds
- Provide superior customer experience
- Manage TAT’s on credit & processing
- Minimize pre & post disbursal discrepancies
- Monitoring Performance
- Monitoring Branch performance in terms of key drivers i.e.
- Contributed Value….Volumes / Profitability / Expenses / Losses
- Employee Retention
- Employee Productivity
- Customer experience
- Monitor individual performance of each employee, continuously work to maximize productivity
- People Management
- Motivate and develop branch team
- Drive the branch team to excel.
- Manage and mentor the team and keep attrition of branch staff low
- Conduct regular meetings with branch staff
- Provide open and honest feedback and ask for feedback.
Experience Requirement:
- 7-8 Years experience, with at least 4 years in Retail Assets
- Experience required based on LAP & PL background.
Knowledge and Skills Required:
- Good Communication, Fluency in English
- Ability to plan & execute
- Strong interpersonal skills and leadership ability,
- Ability to create a professional work culture that encourages enthusiasm and team spirit
- Understanding of credit risks & operational risks.
- Ability to manage and implement change by taking complete ownership
Role:
- Profitability Management – Maintaining & optimizing profitability for the branch
- Target setting & management – Monitoring branch targets in numbers & volumes
- Portfolio quality management – through superior underwriting, working closely with collections
- Cost management – managing all branch operating costs including the cost of acquisition, operations etc.
- People management – Motivating team, handling HR & administration function of the branch
- Customer experience management – Ensuring superior customer experience and handling customer
- service in terms of collections, pre closures & service issues
Skills:
- Loan Against Property, Home Loan, Personal Loan…etc
Functional Area:
- Sales Background Preferable from Field Sales
Education:
Minimum Graduation.
Job Type: Full Time
Job Type: Full Time