Managed Operations Built for Scale,
Governance & Measurable Outcomes
What We Deliver
At ConsultHagnos, we deliver outcome-driven managed services through structured workforce governance, operational accountability, and technology-enabled execution models.From customer acquisition and collections to IT operations and AI-led workflows, we build, operate, and optimize business-critical functions with measurable KPIs, operational visibility, and scalable delivery frameworks.
SLA & KPI-Driven Workforce Management
Build–Operate–Transfer (BOT) Models
Process Governance & Productivity Tracking
Multi-City Operational Management
Technology & AI-Enabled Operations
Compliance-Led Workforce Execution
Our Managed Services Framework
Build
We design operational ecosystems aligned with business objectives, delivery expectations, and workflow complexity.
Includes:
- Team structuring and workforce planning
- SOP and process framework design
- Governance model implementation
- Technology enablement and reporting setup
- KPI and milestone definition
Operate
We manage day-to-day execution through performance monitoring, operational governance, and workforce accountability.
Focus Areas:
- Productivity management
- SLA/KPI adherence tracking
- Quality assurance and coaching
- Escalation management
- Real-time operational dashboards
- Compliance and audit readiness
Optimize / Transfer
We continuously improve performance and enable seamless transitions for long-term engagements.
Includes:
- Performance optimization
- Process refinement
- Knowledge transfer
- Business continuity planning
- BOT transition support
FinTech & Lending Operations
Built for High-Volume Lending Ecosystems
We support fintech and lending businesses across: –
BNPL
Personal Loans
Easy Finance
Customer Acquisition
Collections
Field Verification Operations
Our operational model is designed to improve conversion, customer experience, recovery
performance, and operational visibility.
Customer Acquisition
Operations
Customer acquisition is more than outreach—it requires structured engagement, conversion governance, and productivity-led execution.
We manage customer acquisition across tele-sales and field channels to improve lead velocity, conversion consistency, and operational efficiency.
Tele Collections Operations
Recovery-Focused. Compliance-Led.
Our tele-collection teams are governed through structured recovery frameworks, productivity monitoring, and compliance-first execution models.
KEY OPERATIONAL METRICS
Recovery Percentage Tracking
Bucket-Wise Collection Governance
Promise-to-Pay Monitoring
Right-Party Contact Tracking
Productivity & Adherence Monitoring
Escalation & Compliance Management
Field Investigation & Verification
Fast, structured, and audit-ready field verification for lending ecosystems.
SERVICES COVERED
Residence Verification
Employment & Business Validation
Standard of Living Assessment
Neighbourhood Intelligence
Background Verification
Geo-tagged Documentation
Tele Verification Support
TURNAROUND TIME : 24–48 Hours*
REPORTING : Geo-tagged, audit-controlled formats
IT Managed Services
Milestone-Based Technology Delivery
We support organizations through structured IT managed operations designed around delivery accountability, sprint governance, and measurable milestones. Rather than just resource deployment, we focus on operational ownership and delivery outcomes
Key Measurement Areas
Milestone-Based Project Tracking
print Governance & Delivery Monitoring
Incident Resolution Timelines
Application Support Management
Defect Tracking & Resolution
Resource Productivity Monitoring
Delivery Quality Governance
AI Operations (AI Ops)
Intelligent Operations Powered by Automation
Our AI Ops framework combines automation, intelligent monitoring, and predictive insights to optimize operational performance. We help organizations improve efficiency through AI-enabled workflow visibility and operational intelligence.
AI Ops Capabilities
Workflow Monitoring & Automation
Predictive Operational Insights
Performance Anomaly Detection
Intelligent Reporting Dashboards
Process Optimization Through Data Intelligence
Data Quality Governance
Multi-City Operations Management
Managing distributed teams requires more than staffing—it demands governance. We enable centralized visibility across locations through standardized operating frameworks and unified performance reporting.
Unified operational dashboards
Location-wise performance governance
Standardized SOP execution
Escalation & review frameworks
Rapid workforce deployment
Local market adaptability
Compliance-Driven Managed Services
Every workforce engagement operates within a structured compliance ecosystem aligned with statutory requirements and operational risk frameworks.
01
Labour Law Compliance
02
Background Verification
03
POSH & Code of Conduct Adherence
04
Payroll Governance
05
Grievance Management
06
Audit Readiness & Oversight
07
End-to-End Employee Lifecycle Management
Ready to Build an SLA-Driven Workforce Model?
Transform customer acquisition, tele collections, customer service, IT operations, and workforce execution through measurable governance and operational accountability.