End-to-End Managed
Services That Drive Real
Results
From hiring and training to process alignment and SLA management — we build, operate, and optimize your revenue, collections, and customer service functions.
Sales Operations
Collections & Recovery
Customer Service
SLA Management
Multi-City Ops
Our Framework
How We Deliver Managed Services
Our four-pillar model ensures every engagement is backed by structured processes, trained talent, and measurable outcomes from day one.
Training
Delivery & SLA Management
Our Framework
What We Manage
Our four-pillar model ensures every engagement is backed by structured processes, trained talent, and measurable outcomes from day one.
Sales
We staff, train, and operate sales functions built for consistent acquisition and revenue growth.
Collections
We manage the full collections lifecycle — from first reminder to final recovery.
We manage customer-facing service teams with a sharp focus on satisfaction, loyalty, and experience consistency.
Tele Sales
Inside sales teams managing outbound and inbound calling, lead qualification, pipeline management, and conversion tracking — all measured against defined performance benchmarks.
Field Sales
Ground-level sales representatives handling face-to-face customer acquisition, product demonstrations, and deal closures across target markets.
Net Promoter Score (NPS) in Sales
In sales, NPS measures how likely your clients or candidates are to recommend your service. It is a powerful indicator of satisfaction, loyalty, and growth potential — giving you early signals on whether your sales function is building long-term relationships, not just closing one-time deals.
Tele Collections
Structured calling campaigns designed for early, mid, and late-stage delinquency. Teams operate with defined scripts, compliance guardrails, and performance tracking across every bucket.
Field Collections
Trained field agents conducting visit-based collections with route optimization, daily field reporting, and escalation protocols built in.
Recovery
Specialized teams for NPA, written-off, and high-value accounts. We handle skip tracing, legal coordination, and settlement negotiation to maximize recovery at every stage.
CSAT — Customer Satisfaction
Multi-channel service delivery that is continuously monitored, quality-scored, and coached to drive consistent customer satisfaction across every interaction.
Voice: Inbound and outbound calling operations with structured quality monitoring, average handle time tracking, first call resolution measurement, and ongoing agent coaching.
Email: End-to-end ticketing workflows managed through SLA-driven response timelines, standardized communication frameworks, and escalation handling for complex cases.
WhatsApp: Integrated live and automated support via WhatsApp Business, combining agent and bot interactions with read-receipt governance and in-chat CSAT survey deployment.
Running operations across multiple cities is not just a logistics challenge — it is an execution challenge. We solve it end to end.
Unified dashboards and governance ensure consistent performance visibility across locations.
Standardized SOPs and benchmarks eliminate operational inconsistencies.
Scalable hiring and training enable rapid deployment across new locations.
Each city is tracked against defined targets with clear review and escalation mechanisms.
Local nuances like language and market behavior are integrated to improve effectiveness.
Running operations across multiple cities is not just a logistics challenge — it is an execution challenge. We solve it end to end.
SLA Management Framework
Every function operates with pre-agreed KPIs. No ambiguity on what success looks like from day one.
Each workflow — from a tele call to a field visit to an email response — has a defined SLA. Timelines, hand-offs, and escalation triggers are mapped and monitored.
Performance is tracked continuously, not just at month-end. Issues are surfaced early and acted on before they become misses.
Clear escalation paths for SLA breaches — who is notified, at what threshold, and what resolution steps are triggered.
Function-wise SLA Highlights
Built on a Strong Compliance Framework
What We Manage on Your Behalf
Comprehensive screening, identity verification, and background checks conducted prior to deployment.
Mandatory ethics training and POSH adherence, supported by periodic refresher programs.
What This Means for You as a Client
1
The EPF Act & Miscellaneous Provisions Act, 1952
2
Contract Labour (Regulation
& Abolition) Act, 1970
3
1976
4
Employees’ State Insurance
(ESIC) Act, 1948
5
Payment of Wages Act,
1948
6
Child Labour (Prohibition
& Regulation) Act, 1986
7
Payment of Gratuity Act,
1972
8
Payment of Bonus Act,
1965
9
Sexual Harassment of Women
at Workplace (POSH) Act, 2013
10
Minimum Wages Act,
1946
11
Maternity Benefit Act,
1961
12
The Workmen’s
Compensation Act, 1923
13
The Shops and
Establishment Act, 1961
14
15
Labour Welfare Fund Act,
1965
Let’s define your hiring plan, design the process, and set SLAs that actually move the needle — across sales, collections, and customer service.